Resorts World Genting, the must visit resort in Malaysia under the management of Genting Malaysia Berhad today launched a multi-currency pricing solution on its ‘iHoliday’ online reservation system, developed using FXmicropayTM, the Royal Bank of Scotland’s (RBS) innovative e-commerce foreign exchange management solution. This makes Resorts World Genting the first resort inMalaysia to be offering such a service. At the launch were Mr Thomas Ng, Senior Vice President of eServices & Risk Management, Resorts World Genting and Andrew Sill, Country Executive of RBS Berhad together with Mr Chow Wei Heng, Vice President of National Marketing, Resorts World Genting.
Through RBS’s FXmicropay, Resorts World Genting will receive direct FX rates which are linked to the ‘iHoliday’ online reservation system, allowing customers to conduct instant multi-currency pricing and ultimately charging the same amount.In his speech, Thomas Ng commented, ‘The Resort saw 3.6 million unique visitors and nearly 7 million visitors to our website annually. The iHoliday has over 156,000 transactions per year and sold approximately 220,000 room nights and tickets, of which 35% are from overseas customers. We anticipate increase of visitors to the Resort in the coming years with more attractions being introduced at the Resort and with significant presence of the Resorts World brand globally. It is important for us to keep in the trend and continue to provide more user friendly platforms for our customers to visit our websites and make bookings at ease.
With the multi-currency pricing, it is a digital enhancement that I foresee will bring two-way significant gains to both the business and to our consumers. The core benefit of this enhancement is to notably improve customers’ experience where our customers can browse and buy our products such as hotel rooms, theme park tickets and show tickets in the currency that they recognize best. It will take away the surprise element that is currently associated with exchange rate fluctuations and conversions, making online transactions transparent and straightforward.’
The online multi-currency pricing is now available at www.rwgenting.com under iHoliday booking for Resorts World Genting, Resorts World Kijal and Resorts World Langkawi. Customers can now pay for their purchases online in any of these currencies – Malaysian Ringgit (MYR), US Dollar (USD) or the Singapore Dollar (SGD).
“RBS has had a longstanding relationship with Genting Group, and we are delighted to partner with Genting Malaysia Berhad to offer Resorts World Genting’s customers a personalised and transparent pricing system,” said Andrew Sill. “RBS has launched our FXmicropay solution successfully with many clients including online retailers, hoteliers and airlines, and we believe Genting will also benefit from the cost efficiencies this solution will enable. Coupled with RBS’s sophisticated cash management services, RBS’s FXmicropay solution will create a streamlined processing and administration process that will meet Resorts World Genting’s increased e-commerce business needs.”
RBS’s FXmicropay is an automated advanced pricing tool that supports over 130 currencies and has the ability to handle up to 3,000 transactions per second 24×7. The solution is also able to set exchange rates in advance, prior to sales being completed and guarantee the FX rates for up to several days.
