Tag Archives: Samsung Electronic Malaysia

Samsung Malaysia Electronics has today entered the next chapter of foldable devices with the arrival of the Samsung Galaxy Z Fold3 5G and Galaxy Z Flip3 5G via the New Era, Life Opens Up with Galaxy virtual show. Hosted by Jin Lim and Yaya Zahir, the show commemorated the third generation of Foldables alongside other star-studded hosts and well-esteemed designers to reiterate the importance of local collaborations during this time of recovery. Following this announcement, special promotions for the mentioned devices and accessories will also be held from mid-September to end-November.

“The past year brought an unexpected change to the world and positioned technology as the only bridge between many individuals and their daily functions,” said Edward Han, President of Samsung Malaysia Electronics. “As an industry leader pioneering foldable technology, Samsung believes this moment requires a different approach – one where our devices work to empower our activities through an ecosystem built on flexibility, openness, intuition, and innovation.”

 Experience Productivity Like Never Before

Productivity is one of the main focus areas of every Samsung user’s expectation. With the Galaxy Z Fold3 5G, Samsung understands the need to get more done, in less time, and continues to push the limits of innovation with a variety of new features, including the addition of S Pen[1] to the Galaxy Z Fold3 5G for the first time ever.

Despite the work-from-home period, an actor’s schedule remains packed with meetings for upcoming projects,” said celebrity Alif Satar. “What was once a stressful process with notes spread out all over my workspace has now become streamlined thanks to the Galaxy Z Fold3 5Gs app continuity and emphasis on being an all-encompassing smart device. It’s quickly become my companion of choice to strike off daily tasks.”

Technology That Elevates Your Style

Self-expression and creative freedom are equally important to Samsung users. In resonance, Samsung is keen to empower their expression through the Galaxy Z Flip3 5Gs bold colour options and sleek look.

Artist, poet, and fashion darling Daiyan Trisha said “The Galaxy Z Flip3 5G is BOLD & Unique. I feel it was designed for me, a person who loves style and fashion. It is light but packed with innovative functions. Taking photos is easy with Flex Mode[2], allowing you to be free while exploring more angles!”

Top Notch Durability for Better Peace Of Mind

Above all, Samsung users expect devices that are built to last. That’s why this generation of the Galaxy Z Series 5G is built with unrivalled craftsmanship to deliver that satisfaction. For the first time in foldable smartphone history, the Galaxy Z Fold3 5G and Z Flip3 5G are equipped with IPX8[3]-standard water resistant parts to protect from spills. Samsung also equipped these devices with Armor Aluminum and Corning Gorilla Glass Victus to create the one of the toughest Foldables to date.

“Having owned fragile devices in the past, it’s nice to finally have a device without the anxieties of needing to be overtly gentle with them. I usually carry my phone in the same bag as my keys and yet, not one scratch!” said actor Dini Schatzmann who was present at the virtual show.

Galaxy Z Fold3 5G and Galaxy Z Flip3 5G Celebratory Promotion[4]

Samsung Malaysia Electronics, high on the thrill of the availability of its latest Galaxy Z Fold3 5G and Galaxy Z Flip3 5G, will be launching with exceptional offers for a limited period! From 22 September to 31 October 2021, purchase the Galaxy Z Fold3 5G to receive a RM500 e-voucher and 1 year plan of Samsung Care+ worth RM799[5]. Simultaneously, users who purchase the Galaxy Z Flip3 5G within the promotional period will instead receive a RM350 e-voucher and 1 year plan of Samsung Care+ worth RM699.

Galaxy Z Accessories Purchase with Purchase Promotion[6]

There’s more – with the purchase of a Galaxy Z Fold3 5G or the Galaxy Z Flip3 5G starting from 14 September to 30 November 2021, customers are entitled to receive 30% OFF the original price of up to three selected accessories, ensuring that you get a head start to your journey into the Samsung Galaxy ecosystem.

https://www.youtube.com/watch?v=mZgzrDje6pU

The Foldables Make Its Debut Exclusively on Malaysia’s Top TV Channels

Last but not least, for eager fans who are keen on further discovering how the future of mobile devices will impact daily lives, Samsung Malaysia, together with leading TV channels in Malaysia – Astro RIA and Astro AEC, are proud to showcase a series of content exclusively highlighting the Galaxy Z Fold3 5G and Galaxy Z Flip3 5G’s outstanding features. Samsung aims to reach out to Malaysians across the nation through this fun and engaging shows with a variety of local artist appearances.

So be sure to catch the live shows here during these times:

• Astro RIA (Channel 124), 17 September, 9:30p.m.
• Astro AEC (Channel 346), 19 September, 8:30p.m.

To own the Galaxy Z Fold3 5G or Galaxy Z Flip3 5G, please visit:

Galaxy Z Fold3 5G: https://www.samsung.com/my/smartphones/galaxy-z-fold3-5g/buy/

Galaxy Z Flip3 5G: https://www.samsung.com/my/smartphones/galaxy-z-flip3-5g/buy/

For more information on the Galaxy Z series, please visit:

Samsung Malaysia website: https://www.samsung.com/my/smartphones/galaxy-z/

Samsung Malaysia Newsroom: https://news.samsung.com/my/

[1] S Pen sold separately. Only Z Fold3 Main Screen has S Pen capability. Compatible only with the S Pen Fold Edition and S Pen Pro. All other S Pens or stylus pens not designed for Z Fold3 (including those by other manufacturers) may damage the screen.

[2] Flex mode supported at angles between 75° and 115°. For your convenience, it may be difficult to maintain Flex mode while moving due to shaking or other movement. It is recommended to keep the phone stationary while in Flex mode.

[3] IPX8 is based on test conditions for submersion in up to 1.5 meters of freshwater for up to 30 minutes. Not advised for beach or pool use. Not dust-resistant.

[4] Upon purchase, e-voucher & Samsung Care+ 1 Year plan can be redeemed with a unique code via Samsung Redemption Portal. E-voucher can only be used at Samsung Online store, and shall be applicable on selected wearables & accessories only. E-voucher is non-stackable with other e-vouchers or promotion. Additional fees may apply for Samsung Care+ repair request.

[5] Delivery/collection date for the Galaxy Z Fold3 5G is from 5th November 2021 onwards based on stock availability.

[6] Please visit https://www.samsung.com/my/ for more information and the full terms and conditions.

Innovations play a critical role in modern living and in an ongoing effort to deliver an augmented experience to consumers; Samsung Malaysia Electronics reiterate its commitment in offering the best aftersales experience through its enhanced Smart Service programme. Driven by the 3S motto; Speed, Solution and Satisfaction, Samsung’s Smart Service is specially curated to meet the needs of customers, reassuring them that they can receive the care and attention needed with ease.

“At Samsung, we recognise and understand that various unpredictable scenarios could occur when it comes to electronic products. This is why we are constantly upgrading and improving, not only on our innovations, but our customer service as well. Our customers and supporters are our utmost importance, which is why we want them to have a peace of mind when using our products,” said Elaine Soh, Chief Marketing Officer, Samsung Malaysia Electronics.

Placing high importance on providing speedy solutions, Samsung introduces Remote assistance to ensure that customers’ queries are responded in a timely manner. The service enables an agent to remotely access the device to troubleshoot and guide customers on tips and tricks to optimize their device usage. Operating on a steadfast 24/7 multilingual, award-winning care-line (1-800-88-9999), Samsung’s dedicated teams are trained to recognise products and assess situations to expedite remedies. As for consumer electronic products, customers can arrange for a technician to visit their home using the care-line. A Live Chat is also available via Samsung’s instant messaging support system to answer all customer enquiries.

Additionally, Samsung’s 21 Express Service Centres located nationwide provide customers with efficient, speedy solutions which include phone repairs. Technicians at the Express Service Centres are trained to repair mobile phones within the shortest time possible.

The Samsung Smart Service programme offers more than just speedy service but also direct solutions for a complete customer care understanding. Samsung Experience Stores (SES) were traditionally known for retail services only. Today, all SES offer a myriad of in-shop services which include software upgrades, data transfer guidance service, free set-ups and installations as well as arrangements for component replacements and fast off-site repairs.

For customers who are unable to visit the Express Service Centres, the SES also serves as a one-stop-solution hub where customers can simply drop off their devices for repair and arrange for them to be transported to the repair service centres and collected later on at the same location. With these in-store assistances, Samsung’s customers can expect convenient and efficient response.

Finally, to provide maximum satisfaction, Samsung additionally supports its services by providing customers Samsung Smart Warranty – the option of a 1-year warranty extension. Available for purchase and claimable at any Express Service Centres nationwide, the extended warranty is an added value that gives customers a peace of mind.

Being one of the global leaders in technology, Samsung is always looking out for opportunities to enhance its service quality. Earlier this year, the brand held a Smart Service Contest for customer service officers (CSO) and technicians to level up their skills.

Samsung is also one of the largest electronics brand with the widest service network coverage; 72 SES outlets nationwide. With a total of 111 drop-off and collection points which includes authorized dealerships, Samsung’s Smart Service is easily accessible for consumers to service their electronic products anywhere around Malaysia. Samsung Brand Stores and Express Service Centres are located in most major cities in Peninsular and East Malaysia.

For more information, please visit www.samsung.com/my/support.